Challenge dispute
Woo assistant summary
Woo prepared a draft response from your store data. Most fields are already filled — just review the highlights and send. From Sam Patel · subscription / duplicate charge.
Draft response ready
We've prepared a draft using information already in your store. Review and edit before submitting.
How was this drafted?
Woo assembled this draft from data already in your store:
- Order record & receipt for #10456
- Subscription record & prior billing history
- Carrier tracking from your shipping integration
- Customer support thread for this customer
- Your published refund & subscription policy
Nothing has been submitted yet. You stay in control of every part of the response.
Recommended for this dispute type
Woo has already pulled together most of this response from your store data. Review the pre-filled items, confirm anything flagged, and add what's missing.
These are the items most useful for a duplicate-charge dispute. Most are already collected — just confirm they look right.
- Active subscription record
- Prior billing history
- Proof of fulfillment for disputed charge
- Customer communication summary
The subscription this charge belongs to.
Subscription #SUB-2104 active since Jan 8, 2026. Monthly billing on the 13th, authorized by customer at signup.
Why this matters
Shows the charge is part of an authorized recurring agreement, not a one-off mistake.
Past charges on this subscription.
3 prior charges of $46.60 (Jan 13, Feb 13, Mar 13) — all delivered, none disputed.
Why this matters
A clean history of accepted prior charges undermines a duplicate-charge claim.
Tracking and delivery details for the disputed shipment.
USPS tracking 9400111899223197654321 — delivered Apr 16, 2026 to address on file.
Why this matters
Confirms the customer received what they paid for in this billing cycle.
How the customer reached out about this charge before disputing.
Confirm this summary is accurate before submitting.
Why this matters
Shows you tried to resolve the issue and the customer had a chance to ask questions first.