Challenge dispute
Woo assistant summary
The customer says their order never arrived. Showing proof that it was shipped and delivered to the address on file is usually enough to challenge this. From Jamie Rivera · product not received.
Recommended for this dispute type
We've highlighted the evidence most often useful for this kind of dispute. You don't need every item — focus on what you actually have.
Delivery confirmation is often one of the most useful pieces of evidence for this type of dispute.
- Tracking number
- Shipping carrier
- Shipping date
- Delivery confirmation
- Shipping address
Add the carrier's tracking number for this shipment.
Why this matters
Tracking links the order to a real, traceable delivery — often the single most useful piece of evidence here.
Pick the carrier that handled the shipment.
Why this matters
Lets the bank verify the tracking number against the right carrier.
When the package left your warehouse.
Why this matters
Shows the order was fulfilled before the customer claimed it never arrived.
Upload a delivery confirmation, signature, or photo from the carrier.
Why this matters
Direct proof of delivery is the strongest evidence for this dispute type.
Confirm the package was sent to the address on file.
Why this matters
An address match makes it harder to argue the package went to the wrong place.