Challenge dispute
Woo assistant summary
The customer says the product wasn't as expected. Photos of what was delivered, your listing details, and your refund policy are most useful here. From Alex Chen · product unacceptable.
Recommended for this dispute type
For this type of dispute, it helps to show what was promised, what was delivered, and how you responded.
Show what the customer agreed to buy, that it was actually delivered, and how you responded when they raised a concern.
- Product description / listing
- Proof of fulfillment
- Refund & return history with this customer
- Store refund / return policy
Screenshot or PDF of the product page the customer purchased from.
Why this matters
Shows exactly what the customer agreed to buy.
Tracking, delivery confirmation, or photos of the shipped item.
Why this matters
Confirms the customer received the product they ordered.
Briefly describe any refund or return offers you made.
Why this matters
Shows you tried to resolve the issue before the dispute.
Upload a screenshot or PDF of your published policy.
Why this matters
Establishes the terms the customer agreed to at checkout.