Challenge dispute
Woo assistant summary
The cardholder says they did not authorize this payment. Anything that links the order to this customer — past purchases, matching addresses, or device details — helps make the case. From Morgan Lee · fraudulent or unauthorized.
Recommended for this dispute type
For this type of dispute, evidence that connects the order to the customer can be helpful.
Anything that ties the order to this specific customer — past purchases, matching addresses, device or IP details — tends to be the most useful here.
- Customer order history
- Billing & shipping address match
- Order metadata
- Proof of fulfillment
Summarize past orders from this customer, if any.
Why this matters
A pattern of legitimate past orders makes a fraud claim less likely.
Confirm the billing and shipping addresses match the customer's account.
Why this matters
Matching addresses suggest the order came from the real cardholder.
Include the IP, device fingerprint, or email used at checkout.
Why this matters
Connects this order to a recognizable customer profile.
Upload tracking, delivery confirmation, or download logs.
Why this matters
Shows the customer received what they paid for.